Refund Policy

Refund Policy

At Mpheno Healthcare Private Limited, customer satisfaction and patient safety are important to us. Due to the nature of pharmaceutical and healthcare products, refunds are governed by strict quality and safety regulations.

Refund & Return Process

Mpheno Healthcare Private Limited does not directly process refunds for products purchased through distributors, retailers, or third-party sellers. If you have any concerns regarding a product purchase, including refund or replacement requests, please contact the respective authorized distributor or retailer from whom the product was purchased.

Eligibility for Refunds

Refunds or replacements, if applicable, are subject to the policies of the distributor and may be considered in cases such as:

• Manufacturing defects
• Damaged products at the time of delivery
• Incorrect product supplied
• Expired or near-expiry products (as per distributor policy)

Important Notice

For safety and regulatory reasons, opened or used pharmaceutical products are generally not eligible for return or refund unless mandated by applicable laws or regulations.

Contact Information

For general product-related queries, you may contact us at mphenohealthcare@gmail.com. However, all refund-related requests must be addressed directly to the authorized distributor or retailer.